Contact Us
GET IN TOUCH
Need help with your order? Have a question about a product? Get in touch and our knowledgable team will do their best to help. If you have a question regarding, Delivery, Click & Collect or Returns, you may want to check out our Frequently Asked Questions.
CUSTOMER CARE TEAM
We are here Monday to Friday, 8am - 5pm to help with any order queries over the phone.
Call us now on 01924 227941
SEND US A MESSAGE
We’ll do our best to respond to all email queries within 48 hours. Send your message to [email protected]
We’re also available on our Social Media channels, you can find us on Facebook, Instagram, Twitter, LinkedIn and YouTube.
VISIT ONE OF OUR BRANCHES
Our experienced branch teams are on hand to help with any product or order queries, click here to find your nearest YESSS branch.
FREQUENTLY ASKED QUESTIONS
Please see below for all frequently asked questions, and if you can’t find an answer give your local branch a call or speak with our Customer Care team on 01924 227 941 or email [email protected].
Delivery
I haven’t received a tracking number for my order?
I placed an order on Sunday and it hasn’t arrived yet?
My order hasn't arrived or has missing items
My order has arrived damaged?
What if I’m not going to be available?
Click & Collect
I haven’t received an update about my order?
Can somebody else pick my order up for me?
How do I return a Click & Collect order?
Returns