Delivery

Delivery Update

We continue to work with our carriers to safely delivery products to our branches and customers. In the wake of Covid-19 and with an increase in demand, orders are currently taking 24 - 48 hours to be delivered.

Please note:

  • Geographical restrictions still apply – please see details below:
  • The best way to track the progress of your order is to click on the tracking link in your dispatch email.
  • A signature will not be required on delivery.

Thank you for patience and understanding.


 

With experienced in-house drivers at every branch (we have over 95!) and a central distribution warehouse to back up our growing network, your order will arrive with you the next 24 - 48 hours in 90% of locations. If you need your items today, find your nearest branch and give them a call to see if they can help.

Delivery is free when you spend over £50 and only £5.95 ex VAT for anything below. Mainland UK only.

If you order before 3pm weekdays, for any UK Mainland order, you will receive it the next 24 - 48 hours.

Have a question? Please see our Frequently Asked Questions.

Free when you spend £50.

Delivery is free when you spend over £50 with us, it’s usually delivered between 24 and 48 hours too!

Restrictions apply, please see below.

Please note that orders placed on a Friday after 3PM will be dispatched on the following Monday. Orders placed prior to a Bank Holiday will be dispatched the day after the Bank Holiday

Standard UK Delivery Rates

Delivery Options Price Description
Free Delivery FREE Free when you spend over £50.00 with us.
Monday - Friday, excluding public holidays. Order before 3PM to guarantee delivery in 24 - 48 hours.
Mainland Delivery £5.95 ex VAT Monday - Friday, excluding public holidays. Order before 3PM to guarantee delivery in 24 - 48 hours.

Additional Delivery Rates

Delivery Options Price Description
Isle of Man, Jersey & Guernsey £45.79 ex VAT Monday - Friday, excluding public holidays. Other restrictions may apply.
Northern Ireland £16.66 ex VAT Monday - Friday, excluding public holidays. Other restrictions may apply.

Highlands & Islands, Northern Ireland, Isle of Man, Jersey & Guernsey are excluded from our next day service.

£15 million of stock

Our National Distribution Centre (NDC) houses over £15million of stock across 10,000 different product lines.

Both our NDC and branches have access to a range of different couriers (plus their own fleets) to suit anything from a small box to a pallet delivery.

Same day delivery? Speak with your local branch

Need your goods on site today? Speak with your local branch and they’ll do their best to help.

If we have the stock available and a driver in the area, you can bet we’ll be able to get the goods to you.

Frequently Asked Questions

Please see below for all frequently asked questions, and if you can’t find an answer give your local branch a call or speak with our Customer Care team on 01924 227 940 or email [email protected].

I haven’t received a tracking number for my order?

If your items are being delivered by our in-house drivers, we won’t be able to provide you with a tracking number - although we’ll give you a call when we’re on our way. Some larger orders that are being sent on a pallet, may not provide a tracking service online too. However, if you give your branch a call - they’ll be able to see it’s progress.

I placed an order on Sunday and it hasn’t arrived yet?

As our branch network closes early on a Saturday, all orders placed after Friday at 12pm will not be processed and dispatched until Monday for delivery Tuesday. If you need your items sooner - give your branch a call!

My order has arrived damaged?

Returns go through our usual process which can be found on our Returns page. But in short, just bring back your goods to your local branch and they’ll get it sorted.

What if I’m not going to be available?

Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time.