We hope that you never need to return an item to us, however if you do wish to return your goods we aim to make this process as simple as possible.
We can take items back for up to 30 days after purchase for a full refund, as long as they are unused and in their original packaging. If your item develops a fault within 30 days, we can help with that too. We’ve detailed the steps to take below.
Return to Branch - Trade Customers
This is the quickest way for us to process your return. Simply take your item(s) into your local branch, along with your proof of purchase and our team will process an exchange or refund for you.
They’ll check to confirm the items were purchased in the last 30 days and if you would prefer a replacement or refund.
All refunds will be issued as a credit to your YESSS Trade Account.
The company reserves the right to charge a re-stocking fee.
For goods purchased online
30 day money back guarantee
With the YESSS 30 day money back guarantee you have the option to return unwanted products. All items must be unused, in saleable condition and in original packaging with all component parts intact and unused. Please contact our Customer Care Team at [email protected] for a Returns Note Authorization (RNA). The RNA must be completed before a returns number can be issued. Returns must be unused, in original packaging and returned to the Yesss Electrical (see address below). Carriage cost for returns is at the customers expense.
The company reserves the right to make a 20% inspection and re-stocking fee on certain products.
Faulty or Damaged Goods
We have strict quality controls but in the event of a product failure within a 30 day period, goods can be returned using the above 30 day guarantee. Please return all items along with the invoice and your completed RNA with your authorisation number. Over the 30 day period we will either offer to repair the defective goods or send a replacement or equivalent item of the same value.
Please Note: No returns will be accepted without a complete RNA & YESSS Returns Number.
If you have any further questions please contact Customer Care by email, [email protected]
Your statutory rights are not affected by these guidelines.
YESSS Electrical Returns Department YESSS House Foxbridge Way Normanton WF6 1TN
Registered in England and Wales – 7650325
Please Note: No returns will be accepted without a YESSS Returns Number.
Frequently Asked Questions
Please see below for all frequently asked questions, and if you can’t find an answer give your local branch a call or speak with our Customer Care team on 01924 227 941 or email [email protected].
What if my item develops a fault after 30 days?
Don’t worry, the majority of our items will come with a manufacturer warranty. If your item develops a fault and is outside of our 30 day return window, just get in touch with your local branch or give our Customer Care team a call. We’ll do our best to get the problem sorted quickly and depending on the circumstances offer a repair, replacement or refund.