With experienced in-house drivers at every branch (we have over 100!) and a central distribution warehouse to back up our growing network, your order will arrive with you the next working day in 90% of locations. If you need your items today, find your nearest branch and give them a call to see if they can help.
Delivery is free when you spend over £50 and only £5.95 for anything below.
If you order before 12pm weekdays, for any UK Mainland order, you will receive it the next working day.
Please see below for all frequently asked questions, and if you can’t find an answer give your local branch a call or speak with our Customer Care team on 01924 227 941 or email [email protected].
I haven’t received a tracking number for my order?
If your items are being delivered by our in-house drivers, we won’t be able to provide you with a tracking number - although we’ll give you a call when we’re on our way. Some larger orders that are being sent on a pallet, may not provide a tracking service online too. However, if you give your branch a call - they’ll be able to see it’s progress.
I placed an order on Sunday and it hasn’t arrived yet?
As our branch network closes early on a Saturday, all orders placed after Friday at 12pm will not be processed and dispatched until Monday for delivery Tuesday. If you need your items sooner - give your branch a call!
My order has arrived damaged?
Returns go through our usual process which can be found on our Returns page. But in short, just bring back your goods to your local branch and they’ll get it sorted.
What if I’m not going to be available?
Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time.